Responsible Gaming at kr99

1. Our Commitment to Responsible Gaming

At kr99, responsible gaming is not an afterthought — it is a foundational principle that shapes how we design our platform, how we train our support team, and how we interact with every player in Bangladesh. We believe that gambling can be a genuinely enjoyable form of entertainment when it is approached with awareness, boundaries, and the right safeguards in place.

Our responsible gaming programme is built around three pillars: Prevention — equipping players with tools and information before problems arise; Detection — identifying patterns of play that may indicate a player is experiencing difficulties; and Intervention — acting swiftly when a player reaches out or when our monitoring systems flag a concern.

kr99 operates under a strict policy that gambling is for adults aged 18 and above. We verify the age and identity of every player through our KYC (Know Your Customer) process before any real-money gaming activity is permitted. We do not accept deposits from or allow betting by any person under the age of 18, regardless of circumstances.

We also recognise that problem gambling can affect anyone, regardless of income, background, or experience level. Players from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh have access to the same full suite of responsible gaming tools described on this page. If you ever feel that your gambling is becoming a problem — even a minor one — we strongly encourage you to use these tools or speak with our support team without delay.

2. Age Restriction — 18+ Only

kr99 operates an absolute minimum age policy. Only individuals who are 18 years of age or older are permitted to register an account, make deposits, or participate in any real-money gaming activity on the kr99 platform. This policy applies universally to all players in Bangladesh and is non-negotiable under any circumstances.

Age Verification at Registration

During the account registration process, all players are required to confirm that they are aged 18 or above. Following registration, kr99 conducts a formal KYC identity verification process that requires submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — confirming the player's date of birth. Accounts that cannot be verified as belonging to an individual aged 18 or above will be suspended and any funds returned.

Protecting Young People

We strongly encourage parents and guardians to take steps to prevent underage individuals from accessing online gambling platforms. Practical measures include:

• Using parental control software on shared devices to block access to gambling websites including kr99.app.
• Never sharing your kr99 account credentials — username or password — with any other person, including family members.
• Logging out of your kr99 account after every session on any shared device.
• Using password-protected device lock screens to prevent unauthorised access to your account.

If you suspect that a minor has accessed a kr99 account or engaged in play on the platform, please contact our support team immediately via live chat so that we can investigate and take appropriate action without delay.

3. Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available to kr99 players. It allows you to voluntarily block access to your kr99 account for a defined period — or permanently — when you feel that taking a break from gambling is the right decision for your wellbeing.

How Self-Exclusion Works

When a self-exclusion is active on your kr99 account, the following restrictions apply immediately:

• You will not be able to log in to your kr99 account from any device or browser.
• All pending bonus offers and promotional communications will be suspended.
• Any outstanding withdrawal requests that were already processed prior to the exclusion will be completed normally.
• Deposits will be declined if attempted via any payment method linked to your account.

Available Self-Exclusion Periods

• Short-term exclusion: 1 month, 3 months, or 6 months — suitable if you want a defined break with the intention of returning.
• Long-term exclusion: 1 year or 5 years — recommended for players who feel they need an extended period away from gambling.
• Permanent exclusion: Indefinite closure of your kr99 account with no option to reopen. This is recommended for players who have decided to stop gambling entirely.

How to Request Self-Exclusion

• 1

  Contact Support via Live Chat

  Log in to your kr99 account and open the live chat support widget inside your account dashboard. Our 24/7 English-speaking team will assist you immediately.

• 2

  State Your Request Clearly

  Tell the support agent that you wish to activate self-exclusion and specify your preferred duration (e.g., "I would like to self-exclude for 6 months" or "I want to permanently close my account").

• 3

  Verify Your Identity

  The agent will ask you to confirm your account identity for security purposes. This typically involves confirming your registered mobile number or email address.

• 4

  Exclusion is Activated

  Self-exclusion is activated on your account within 1 hour of your confirmed request. You will receive a confirmation notification via your registered contact details.

4. Deposit Limits

Setting a deposit limit is one of the most straightforward and effective ways to manage your gambling budget at kr99. A deposit limit places a hard cap on the total amount you can deposit into your kr99 account over a defined time period, regardless of your payment method — whether you use bKash, Nagad, Rocket, Upay, or a bank transfer from DBBL, City Bank, or BRAC Bank.

Types of Deposit Limits Available

Adjusting Your Deposit Limit

You may request a reduction to your deposit limit at any time, and it will take effect immediately. If you wish to increase your deposit limit, kr99 applies a mandatory 7-day cooling-off period before the increase takes effect. This delay exists to prevent impulsive decisions made during a session from undermining the protective purpose of the limit.

To set or adjust a deposit limit, contact our support team via live chat inside your kr99 account dashboard. You can specify the limit amount in Bangladeshi Taka (e.g., ৳5,000 per day, ৳20,000 per week, or ৳50,000 per month) and the support agent will apply it to your account immediately.

5. Time-Out & Cooling-Off Periods

A time-out is a shorter-term account suspension designed for players who want to take a brief break from gambling without committing to a full self-exclusion. Time-outs are suitable when you feel you need a pause to reassess your gaming habits, or simply when life circumstances mean you want to step back temporarily.

Available Time-Out Durations

• 24 hours: A one-day pause, ideal after an unexpectedly long session or a loss that has left you feeling unsettled.
• 7 days: A one-week break, giving you time to reflect on your gambling patterns without the pressure of an active account.
• 30 days: A one-month cooling-off period, recommended if you have noticed some concerning patterns in your play frequency or spending.

What Happens During a Time-Out

During an active time-out period, your kr99 account behaves in the same way as during a self-exclusion — you cannot log in, make deposits, or participate in games. Promotional emails related to gambling will be paused. Unlike a permanent exclusion, your account data and balance are preserved and will be accessible again when the time-out period expires.

Automatic Session Reminders

In addition to time-out periods, kr99 offers optional reality-check notifications that can be enabled from within your account settings. These prompts appear on-screen at intervals you define — for example, every 30 minutes or every hour — and display a brief summary of your current session length and total wagers placed. Research consistently shows that these reminders help players maintain perspective and make more considered decisions about when to continue or stop playing.

6. Recognising Signs of Problem Gambling

Problem gambling does not always announce itself clearly. It can develop gradually, often without the player fully recognising the pattern. The following signs may indicate that gambling has moved from entertainment to something more concerning. If several of these descriptions sound familiar, we strongly encourage you to take action using the tools described on this page or to speak with our support team.

Behavioural Warning Signs

• Gambling with money that was intended for essential expenses such as rent, bills, groceries, or school fees.
• Spending increasing amounts of time gambling, or finding it difficult to stop once you have started a session.
• Chasing losses — continuing to gamble after a losing session in an attempt to win back what was lost.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Gambling to escape stress, anxiety, boredom, loneliness, or other emotional difficulties.
• Feeling restless, irritable, or anxious when attempting to cut down or stop gambling.
• Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity.

Financial Warning Signs

• Unexplained reductions in savings or available funds that cannot be accounted for by normal living expenses.
• Repeated requests for money from family or friends without clear explanation.
• Overdue bills or missed financial obligations that coincide with periods of heavy gambling activity.
• Making multiple deposits in a single day or repeatedly hitting the top of your deposit limit.

Emotional Warning Signs

• Feeling that gambling is one of the only activities that brings genuine pleasure or relief.
• Experiencing significant mood swings that correlate with wins and losses.
• Withdrawing from social activities, family obligations, or work responsibilities to gamble instead.
• Feeling guilt, shame, or remorse after gambling sessions but continuing to gamble regardless.

7. Self-Assessment Checklist

The following checklist is adapted from widely-used responsible gambling screening tools. Review each statement honestly and note how many apply to your experience over the past 30 days. This checklist is for your own personal reflection — your responses are not recorded or shared with kr99.

If you answered yes to two or more of the above statements, it may be worth speaking to a trusted person in your life or contacting kr99's support team to discuss the responsible gaming tools available to you. If you answered yes to four or more, we strongly recommend requesting a deposit limit or time-out without delay, and considering reaching out to a professional support service.

8. Support & Resources

kr99 is committed to connecting players with the support they need, whether that comes from within our platform or from external professional services. You do not need to be in a crisis to seek support — reaching out early is always the right move.

kr99 In-Platform Support

The fastest and most direct way to access responsible gaming support at kr99 is through the live chat widget inside your account dashboard. Our English-speaking support agents are available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and are trained to handle responsible gaming requests with empathy, discretion, and urgency. You can request any of the following via live chat:

• Activation of a deposit limit (daily, weekly, or monthly)
• Activation of a time-out period (24 hours, 7 days, or 30 days)
• Self-exclusion (short-term, long-term, or permanent)
• Account closure and balance withdrawal
• Information about any responsible gaming tool available on kr99

You can also contact our support team by email at [email protected] — please use the email address registered to your kr99 account when making responsible gaming requests so that we can process them as quickly as possible.

Responsible Gaming Principles to Live By