kr99 Frequently Asked Questions

Creating a kr99 account takes under three minutes — visit kr99.app, click the registration button, enter your mobile number, choose a secure password, and confirm your date of birth to confirm you are 18 or older. You will need to complete a KYC identity verification step before your first withdrawal, which requires uploading a photo of your Bangladesh National Identity Card (NID) or passport. Once your identity is confirmed, your account is fully active for deposits, games, and withdrawals.

The minimum age to register and play on kr99 is 18 years old. This is an absolute requirement — no exceptions are made under any circumstances. All players must be at least 18 years of age at the time of registration, and kr99 verifies this through the KYC process using a government-issued identity document. Any account found to belong to a person under 18 will be permanently closed and any balance forfeited. Parents and guardians are encouraged to use parental control software on shared devices to prevent underage access to kr99.app.

You can reset your kr99 password directly from the login page by clicking "Forgot Password" and entering the mobile number or email address linked to your account. A one-time verification code (OTP) will be sent to your registered mobile number, which you use to set a new password. If you no longer have access to your registered mobile number, contact our 24/7 live chat support team from within the kr99 site — they will guide you through a secure identity verification process to recover your account.

No — kr99 strictly allows only one account per person. Opening multiple accounts (known as "multi-accounting") is a serious violation of kr99's Terms & Conditions and will result in all duplicate accounts being permanently closed, any balances held, and any bonus winnings voided. If you have accidentally created a second account, contact our support team immediately to resolve the situation before it affects your primary account. Duplicate accounts are detected automatically during the KYC process.

To permanently close your kr99 account, contact our support team via live chat inside your account dashboard and state clearly that you wish to close your account. Before closure, ensure your account balance is zero by withdrawing any remaining funds to your bKash, Nagad, or bank account — this process typically takes up to 24 hours. If you are requesting account closure due to concerns about problem gambling, our team can also discuss alternative options such as self-exclusion or a temporary time-out, which preserve your account data if you wish to return in the future.

bKash deposits on kr99 are credited to your account balance almost instantly — typically within 1 to 5 minutes of a successful bKash transaction. The vast majority of bKash deposits complete in under two minutes during normal operating hours. In rare cases involving network congestion on the bKash side, processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact kr99's live chat support with your bKash transaction ID (TrxID) and our team will investigate and resolve it promptly.

The minimum deposit amount on kr99 is ৳200 BDT via bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500 BDT. For bank transfers via DBBL, City Bank, or BRAC Bank, a higher minimum of ৳1,000 BDT applies to both deposits and withdrawals. There is no upper limit on deposit amounts, though very large single transactions may require additional identity verification for security purposes. All amounts are processed in Bangladeshi Taka at no currency conversion fee.

Withdrawals to Nagad from kr99 are typically processed and arrive within 15 minutes to 2 hours after your withdrawal request is approved. kr99 processes withdrawal requests continuously throughout the day and night. Approval of your first withdrawal may take slightly longer — up to 24 hours — if your KYC verification has not yet been completed. Subsequent withdrawals by verified players are usually approved within the hour. Bank transfer withdrawals (DBBL, BRAC Bank, City Bank) take 1 to 3 business days depending on the receiving bank's clearing schedule.

kr99 does not charge any platform fees on deposits or withdrawals. The full amount you deposit is credited to your account, and the full amount you withdraw is sent to your payment method, with no deduction by kr99. However, please note that your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges as per their fee schedule. These third-party charges are outside kr99's control. We recommend checking your payment provider's current fee schedule for large transactions.

The most common reasons a kr99 withdrawal is declined or delayed are: KYC verification is incomplete (upload your NID or passport to resolve this); an active bonus wagering requirement has not yet been met; the withdrawal amount is below the minimum threshold of ৳500; or the payment account details entered do not match those on your kr99 account. If none of these apply and your withdrawal is still pending after 4 hours, contact our 24/7 live chat support with your withdrawal reference number and our finance team will investigate immediately.

kr99 covers a comprehensive range of cricket betting markets including BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC events, bilateral Test series, and ODI fixtures featuring the Bangladesh Tigers. Both pre-match and live in-play betting are available across most fixtures. Common markets include match winner, top batsman, top bowler, total runs per over, method of next dismissal, and player performance props. Odds are updated in real time throughout live matches.

Yes — all slot games on kr99 use certified RNG (Random Number Generation) technology, meaning every spin outcome is completely independent and statistically fair. Return to Player (RTP) percentages vary by game, but most kr99 slot titles carry an RTP between 95% and 97%. You can find the specific RTP for each game in the game's information panel before you start playing. Games are sourced from reputable providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, all of which undergo third-party fairness audits.

Yes — kr99 is fully optimised for mobile play on both Android and iOS devices. The entire kr99 platform, including live casino, slots, cricket betting, and fishing games, is accessible directly through your mobile browser at kr99.app without needing to download a separate app. The mobile experience uses a responsive layout that adapts cleanly to all screen sizes. Live dealer games stream smoothly on a standard 4G connection. For the best experience, we recommend a stable internet connection and an up-to-date version of Chrome or Safari.

Monkey King Fishing is an arcade-style fishing game available on kr99 where players shoot cannons to catch fish and sea creatures, with each catch awarding a cash prize based on the target's multiplier value. It is one of kr99's most popular games among Bangladesh players due to its fast-paced action, vivid graphics, and the ability to play at a wide range of stake sizes from ৳10 per shot. Multiple players can participate in the same game room simultaneously, adding a competitive element to the experience.

kr99's live casino section offers a wide selection of real-dealer games streamed in HD, including Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, Andar Bahar, and several game-show style titles. Games are hosted by professional dealers and are available around the clock. Live casino tables are provided by industry-leading studios including Evolution Gaming and Ezugi, both of which are internationally recognised for stream quality and game integrity. Stake ranges span from low-limit tables suitable for new players up to high-roller VIP tables.

kr99 offers new players a welcome bonus on their first qualifying deposit, credited automatically to the account after the deposit clears. The exact bonus percentage and maximum bonus amount are displayed on the kr99 promotions page at the time of your registration — bonus terms can change seasonally, particularly around major cricket tournaments like the BPL and IPL. To qualify, your first deposit must meet the minimum deposit threshold stated in the current promotion terms. The bonus is applied in BDT and all wagering requirements are calculated in Bangladeshi Taka.

A wagering requirement (also called a rollover or playthrough requirement) is the total amount you must wager before bonus funds can be converted into real, withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing. On kr99, different games contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while live casino games and sports bets may contribute a lower percentage. Check the specific bonus terms page for the exact contribution rates and expiry period for each promotion.

Yes — kr99 runs regular promotions for existing players beyond the initial welcome bonus, including reload bonuses on subsequent deposits, free spins on featured slot titles, cashback offers on sports losses, and seasonal promotions tied to major events like Eid, Pohela Boishakh (Bengali New Year), and key cricket tournaments. Loyalty players who maintain consistent activity on kr99 are also eligible for VIP tier rewards including higher withdrawal limits, faster processing, and dedicated account management. Check the promotions section of your kr99 account for the latest active offers.

Bonus winnings on kr99 cannot be withdrawn until the associated wagering requirement has been fully met. Until the wagering requirement is cleared, bonus funds and any winnings generated from them are held as non-withdrawable bonus balance. Your own deposited cash balance (not generated from bonuses) is always withdrawable at any time, subject to the standard minimum withdrawal amount of ৳500. If you prefer to decline a bonus and keep your deposit as pure cash with no wagering strings attached, contact our support team before making your deposit and they will arrange this.

kr99 is a safe and reliable online gaming platform that uses industry-standard 256-bit SSL encryption to protect all player data and financial transactions. Your personal information, payment details, and account activity are encrypted at all times and are never shared with unauthorised third parties. The platform undergoes regular security audits, and all casino games use independently certified RNG technology to ensure fair outcomes. For additional account security, we strongly recommend enabling two-factor authentication (2FA) in your kr99 account settings.

Self-exclusion on kr99 is quick and straightforward — contact our 24/7 live chat support team, state that you wish to self-exclude, and specify your preferred duration (1 month, 3 months, 6 months, 1 year, 5 years, or permanently). Self-exclusion is typically activated within 1 hour of your confirmed request. Once active, you will not be able to log in, deposit, or access any games during the exclusion period. kr99 also offers shorter time-out periods of 24 hours, 7 days, or 30 days if you simply need a brief break. All responsible gaming requests are handled with complete confidentiality and without any penalty to your account.

Yes — kr99 allows players to set daily, weekly, or monthly deposit limits on their account as part of our responsible gaming toolkit. Deposit limit reductions take effect immediately upon request, while increases to existing limits require a mandatory 7-day cooling-off period before they activate — this is intentional and designed to protect players from impulsive decisions. To set or adjust a deposit limit, contact our live chat support team and specify the amount in Bangladeshi Taka (e.g., ৳5,000 per day). For more details on all available responsible gaming tools, visit the Responsible Gaming page.